CARPARK
FAQ for the new car park System including Full Terms and Conditions. LIVE FROM 22ND DECEMBER 2017.
HOW TO USE
MEMBERS
The system should recognise your Vehicle Registration Number and let you in and out automatically for 3 hours free. If for any reason it doesn’t, please enquire at reception. Please collect your new proximity card at reception which will be topped with £5 on us. If you stay for over 3 hours, you will need your proximity card to pay on exit by tapping the reader, after 3 hours the member hourly rate is £2.40. If this £5 credit runs out, you can top this up at reception.
NON MEMBERS
On arrival, you will need to collect your parking ticket to access the car park. Please keep this with you to pay on your way out by scanning your ticket at the exit barrier and then paying the outstanding amount by card. The hourly non-member rate is £3.
Why does the Hogarth need a new barrier system?
We appear to be the only facility in Chiswick who offer free parking to its customers. Because of this I am sad to say that we are being taken advantage of. Members (and some non-members) are parking here and then going off site. We have many instances of members going to work for the day, going shopping or dining down the High Road, popping in to central London and worse!
This makes it very difficult for those bona fide members who are actually here to exercise to get a car parking space. That, coupled with the increasing number of business’ paving the way for a ‘Cleaner Air’ London by going green and therefore safeguarding this city for future generations has strengthened our resolve to follow suit.
How will it work?
Over the next few weeks, Reception will be providing you with new proximity cards – replacing your current membership cards. This card will be pre-loaded with £5 of credit (like an Oyster card) which will require topping up at the Club Reception if you are using the car park beyond periods provided free of charge.
To save being put in an awkward position, please make sure your have registered your vehicles’ number plate(s) with Reception, as the system includes Automatic Number Plate Recognition (ANPR) allowing you to drive up to a barrier which will automatically open. The ANPR system differentiates between members and non-members on entry and exit as well as recording your time in the car park.
In addition to being able to pay on exit (when applicable), we’ll also have a payment station at reception. For full details including terms and conditions, please visit thehogarth.co.uk/carpark or ask for a copy from reception. If you have guests meeting you they will pay the non-member rate by taking a paper ticket and paying via credit card or cash at Club reception or via credit card ONLY at the exit barrier.
TARIFFS
MEMBERS: First 3hrs FREE then £2.40/hr – the rate on the High Road
NON MEMBERS: £3 per hour
How do I pay?
Members can pre-load credit on their proximity card at Club reception in either cash or credit card so that they receive the member rate / 3 hours free.
Please note that If a member's card is on zero credit the ANPR system will allow you into the car park, but if you go over 3 hours it will not let you out.
What about guests / non-members?
If you have guests meeting you that wish to park, they will pay the non-member rate by taking a paper ticket and paying via credit card or cash at Club reception or via credit card ONLY at the exit barrier.
What if I am a non-member receiving a treatment in The Hogarth MediSpa or Clinic or I am visiting the Airedale Café and wish to park?
All non members will pay the non-member rate.
Can I leave my car in the car park and go off site to get the tube into London / go to post office shops etc?
NO. Anybody using the car park but not using the Hogarth Club facilities will be blacklisted from using the Hogarth Club carpark as well as paying the car park charge / a £100 fine - whichever is the greater. The carpark is for those using the Club facilities ONLY.
TERMS AND CONDITIONS OF USE
Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which The Hogarth Health Club (HHC) makes the car park at The Hogarth Health Club (Car Park) available to you.
1. Acceptance
a) By entering the Car Park you are accepting these Terms and Conditions.
b) If you do not wish to be subject to these Terms and Conditions you should exit the Car Park immediately.
2. HHC’s responsibility to you
a) Other than liability for death, personal injury or loss of or damage to your vehicle resulting from HHC negligence, HHC and its employees, representatives and contractors shall not be liable for any loss or damage howsoever arising.
b) If your vehicle is damaged, or if you notice any damage to another vehicle, including its content in the Car Park you should report it immediately to an appropriate member of staff.
c) Crime including criminal damage, theft or attempted theft should be immediately reported to the Metropolitan Police.
d) You should bear in mind that HHC cannot guarantee that people will not enter the Car Park and cause damage to property or engage in criminal behaviour. Your use of HHC’s Car Park is at your own risk.
3. Securing your vehicle and possessions
a) Before you leave your vehicle, please ensure that your vehicle is securely locked, including the windows and that the handbrake is applied.
b) Wherever possible please take your possessions with you when you leave your vehicle.
c) If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
d) You are reminded that your motor insurance policy may not cover possessions in your vehicle.
4. Tariffs and Tickets
a) The rate of pay is different for members and non-members:
1) Members: The first 3 hours of parking are free for current live members per day*. The tariff for members is then £2.40 per hour or part thereof. *Members will need to use a pre-paid membership card to get this preferential price as well as provide The Hogarth Health Club with a current vehicle registration number.
2) Non Members: £3.00 per hour or part thereof.
b) HHC reserves the right to vary the Car Park charges without prior notice.
c) If you do not have your Car Park ticket with you when you leave the Car Park, you may have to pay the full daily tariff for each day that your vehicle was left in the Car Park.
d) Your Car Park ticket is specific to your vehicle and is non-transferable.
e) Payment can be made at reception or at the exit barrier.
f) Genuine blue badge holders can park for free after 12 noon Monday to Sunday, subject to them bringing their Blue Badge to Reception, and validating that they have a booking with Clinic / MediSpa or are a member of the Club. At peak times (before 12 noon) charges are as normal.
5. Unpaid Charges
a) If you do not pay the charges you owe, HHC will write to you at the last known address of the registered keeper of your vehicle.
b) If you still do not pay such charges following receipt of the notice, HHC reserves the right to take legal proceeds to recover the unpaid charges and any reasonable related legal costs.
6. Safety in the Car Park
a) You must drive carefully in the Car Park and obey all directional signage and speed limits.
b) Once you have parked your vehicle please be beware of moving vehicles.
c) You must ensure that your vehicle is parked fully within a parking space. Please do not mark your vehicle over more than one parking space.
d) You must comply with all instructions or requests given by any of HHC Management team.
7. Damage to other vehicles or property within the Car Park
a) If you damage another vehicle or any property or structure within the Car Park, you will be liable and you must report this immediately to a member of staff.
b) You will be asked to give details of your vehicle registration, and any other vehicle involved, your full name and address and the name and address of your vehicles’ insurance company, together with your policy number.
c) If you damage any property or structure within the Car Park, you may be required to repair the damage (to HHC’s reasonable satisfaction) or to pay the reasonable costs that HHC has to pay to repair the damage.
8. Prohibited Activities in the Car Park
a) You are not permitted to:
- carry out any activity in connection with the selling, hiring or disposal of vehicles or any other goods or services;
- park your vehicle anywhere that could cause obstruction to other Car Park users, whether this be by blocking the entrance/exit or by causing an obstruction inside the Car Park;
- do anything in the Car Park which may annoy other users of the Car Park, or which may cause offence or inconvenience to Owner or any other user of the Car Park;
- park your vehicle in a parking space designated for a particular type of vehicle or for a specific user if your vehicle is not of such particular type or if you are not such user;
- park your vehicle for longer than 48
- clean a vehicle or to authorise anyone else to clean your vehicle whilst it is in the Car Park;
- dispose of any items or drop litter in the Cark Park;
- place flyers on any vehicles in the Car Park;
- smoke in the Car Park;
- tow a vehicle in the Car Park; or
- carry out or authorise anyone else to carry out any work, maintenance or repairs to your vehicle whilst it is in the Car Park. hours (unless The Hogarth Health Club’s prior written consent has been obtained);
b) You are only allowed to park in the parking spaces which are marked for use.
c) You must not do anything in the Car Park which would be a breach of the law.
9. Access and relocation of vehicles
a) The Hogarth Health Club reserves the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.
b) If a member of HHC Management team think that your vehicle is causing an obstruction in the Car Park HHC will contact the relevant authority to request your vehicle is removed. HHC also reserve the right to move your vehicle if considered necessary by driving or otherwise using whatever method is considered appropriate.
c) If part of, or the whole of the Cark Park has to be closed (either temporarily or permanently), or if the Car Park has to be evacuated, either in the case of an emergency or for other reasons including without limitation security reasons, HHC has the right to refuse access to the Car Park.
d) Circumstances when Owner will consider moving a vehicle include but are not limited to where a vehicle is:
- blocking an access or an emergency exit;
- causing a potential fire hazard;
- inconveniencing other Car Park users;
- obstructing essential maintenance;
- parked incorrectly;
- posing a security risk; or
- posing a risk to health and safety.
10. Abandoned Vehicles
a) If it appears that your vehicle has been abandoned in the Car Park, HHC have the right to contact the relevant authority to request that your vehicle is removed.
b) A vehicle left in the car park for over 48 hours will be considered to be abandoned.
c) Before HHC contact the relevant authority, reasonable steps will be taken to contact the vehicle owner, including by contacting the DVLA.
11. Automatic Number Plate Recognition
a) Automatic Number Plate Recognition (“ANPR”) is used to monitor and record vehicle entries and exits to and from the Car Park.
b) HHC may seek to recover unpaid Charges using ANPR information.
12. Charges
If you park your vehicle in the Car Park but do not comply with or breach these Terms and Conditions HHC may issue you with a Parking Charge. In addition, HHC reserves the right to refuse you entry to its Car Parks in the future.
You agree that HHC, its representatives and contractors may contact DVLA to request details of the registered keeper.
13. Complaints
If your vehicle is damaged whilst in the Cark Park, or if you lose your vehicle or any of your possessions from your vehicle whilst it is in the Car Park, you should tell a member of HHC’s staff as soon as possible. You should also provide written notice to: enquiries@thehogarth.co.uk.
14. Variation to these Terms and Conditions
These Terms and Conditions shall not be varied except in writing by HHC.
15. Governing law
These Terms and Conditions shall be governed in accordance with the laws of England and Wales.