REOPENING FAQSBelow you can find our extensive list of FAQs on reopening structured by each club department. We very much look forward to warmly welcoming our members back safely to continue supporting their mental and physical wellbeing.
Upon arrival to the club, you will see social distancing signage and floor markings incase you will need to queue. Reception will have glass screens and a foot operated sanitisation station, which will be mandatory to use when entering the club. The Reception team will be counting visitors to manage capacity and members will now self-tap on entry. We’ve also created a new one-way system around the club to minimise contact with others. Bookings can now be made online in advance or over the phone and payments will be card only. For full safety information, please see our full reopening video here.
We are using an App to count all visitors entering and existing the Club (including staff) to ensure we have less visitors than stipulated in the government guidelines.
There will be no change to our opening hours when we re-open.
CLUB: 6am – 11pm
BAR: 8am – 8pm (Friday 10pm)
GYM: 6am – 10pm
POOL: 6am – 10.45pm
CLUB: 8am – 9pm
BAR: 8am – 8pm (Saturday 9pm)
GYM: 8am – 8pm
POOL: 8am – 8.45pm
Yes, in phase 1 of reopening, we expect to be able to accommodate all visitors. If the club is busier than expected, then we might need to switch to booking a visit to the club online. In this case, we will contact all members prior to this change. We encourage all members to book their tennis court, swim, spa pool and class online here, but for those of you that are not so technologically savvy, you can give us a call on 020 8995 4600. We can safely have a maximum of 24 participants in Studio 1 and 12 participants in studio 2. If your class is full, we are live streaming the majority of our indoor studio classes on The Hogarth Zoom, which you can do from home. Watch how this works here. Because the capacity in Studio 2 is more limited, we recommend booking all Studio 2 classes in advance. You can do this online here or over the phone on 020 8995 4600.
Not immediately when we reopen. We will be monitoring capacity over the first week or two and will update members when we are confident we can keep both members and guests safe in the club. All guest passes will be extended to when we are able to allow guests back to use the facilities with you.
Access to our showers and changing rooms will only be for those who have pre-booked a swim or spa pool 30 minute session. If you aren’t using the pools, we ask that you come ready changed, and prepare to shower at home.
In line with government guidelines, only those with a swim or spa pool booking will have access to the changing room and lockers. In light of this, temporary pigeonholes to store outdoor clothing and small bags will be available in the kinesis room (adjacent to the gym). For personal effects such as keys, phone, we have over 100 small lockers that require a small padlock. Padlocks can be purchased from reception for £5- no cash is currently acceepted. Those with personal lockers upstairs or in the corridor to Studio 2 will not be able to use their personal lockers. Please contact JuliaA@thehogarth.co.uk for further information on Personal Lockers.
No. We encourage members to use the towels we provide at reception. Our towel provider cleans and sanitises all towels, and we have worked closely with them to minimise the contact chain. We will be offering 1 towel per person to members using the club with the exception of swimmers who are welcome to use 2. After your session at the club, please then dispose of these towels using the towel bins provided in the changing rooms, outdoor and indoor gym and Studios 1 and 2.
Yes, but please use the toilets nearest to you. For example, if you are in The Medispa for an appointment, please use their designated toilet upstairs in the spa. These will be cleaned thoroughly throughout the day and overnight although medical grade cleaning products are availbale for you own use too. Please be sure to thoroughly wash your hands for at least 20 seconds after use.
No. A member of our team can safely guide you to where you need to get to. Please dont hesitate to ask any member of the Hogarth Team.
We will keep lost property for a maximum of 1 week. After that time, items will be donated to charity.
When we closed our doors on 20 March, your membership was automatically frozen and no further charges made. As we still owed you 11 days of membership, these will be credited as 7 days from the date of reopening and the remaining 4 days will be deducted from your next membership subscription payment. Your membership will be automatically re-activated from 25th July, you don’t need to do anything. The first payment for your membership will be collected on 1st August.
Yes. When we closed our doors on 20 March, your membership was automatically frozen. As an annual member, every day the Club has been closed will be credited to your membership in the form of additional days before you expire. If any member wishes to discuss their membership, please do not hesitate to contact our team via email email@example.com or call 020 8995 4600.
There are several options that the membership team can run through for vulnerable members including our new Live Streaming Classes. If this is you, please do not hesitate to contact our team via email firstname.lastname@example.org or call 020 8995 4600.
Go to bit.ly/hogarthmemberlogin to register your online account or to login and book a class, court or pool slot. Please note that your email address on our system will be the one that you signed up to the club with. Those who are live streaming classes via Zoom do not need to book and an unlimited amount of members can do so. Watch our how-to video here. If you have any problems, call us on 020 8995 4600.
To cancel a booking, log in to your online members area and scroll down to ‘Upcoming Bookings’ or navigate to ‘My Bookings’. Go to your booking; click ‘View’ and then ‘Cancel.’ It is important that you cancel as soon as you know you won’t make the booking so another member on the waiting list.
If you are having trouble logging in, consider what the postcode and email address was when you signed up to the club with us. Or, we might not have these details from you on our member account. Please call 020 8995 4600 if you would like to confirm or update these details.
We have completely redesigned and reconfigured the gym to maximise social distancing and go above and beyond government guidelines. Where equipment is less than 2 metres apart, we have installed glass screens for ultimate safety. Sanitisation stations and cleaning equipment will be located around the gym for you to wipe your equipment down before and after use for extra peace of mind. All of our free weights have been relocated to our outdoor gym to safely distance from others. On top of this, we have invested in a medical grade UV sanitising robot that will be used every single night in the gym. Watch Helios in action here.
When we re-open, we will be allowing members to come in and use the gym without booking. However, we will be monitoring numbers and demand and if we find too many people are in the club at one time we are able to switch to Gym Bookings. If this is the caes we will email all members that we need to do so.
Personal Training sessions will continue, with the trainers at a safe distance and with zero hands-on contact. Your Personal Trainer will be their to guide you safely through your session.
Bookings will continue to be made with Reception which you can either do at the desk, over the phone on 020 8995 4600 or email to email@example.com.
No, the HIIT studio will only be available for Personal Training sessions in Phase due to the amount of loose equipmnet in this area.
Yes, these will now be outdoors only. The free weights will be cleaned regularly and we also urge members to use the cleaning equipment provided before and after use for extra peace of mind.
The kinesis room will be mainly open for stretching with easy clean mats we ask you to clean after use. Othetr equipment will be very limited in Phase 1. In here we will also have our new temporary pigeonholes for members to store outdoor clothing and small bags, as well as small padlocked lockers for personal effects.
All indoor studio classes have been marked out to provide at least 4 square metres of space between each member for extra caution. The majority of these classes will also be live streamed, so if you need to, you can follow along at home in real time. Classes will be equipment-free for phase 1. Classes such as BodyPump will be introduced when we are confident we can safely do so. Members will have to bring their own yoga mats and blocks. High intensity classes such as HIIT or Group Cycle will be held outside with at least 2 metres social distancing between each participant. Classes will be shortened so the House Keeping Team can perform a full cleaning and sanitising of all surfaces between each class, supported by Helios (our UV sanitising robot) for total safety. Medical grade sanitisation products will be available for members to use for extra peace of mind alongside hand sanitisers.
In phase 1 of reopening, our busiest classes, especially those in studio 2, Group Cycle and Aqua aerobics will be bookable in advance. Go to bit.ly/hogarthmemberlogin to book your class. Because the capacity in Studio 2, Group Cycle and the pool is more limited, we recommend booking these classes in advance online or over the phone on 020 8995 4600. These become available to book 7 days in advance. If the studio class is full, you can also find the individual class access code for the class online to join live via Zoom.
Our new timetable can be viewed here: https://www.thehogarth.co.uk/timetables/summer-studio-timetable-2020 or you can download our PDF timetable here.
Yes, we are live streaming the majority of our indoor classes from Studios 1 and 2. These access links can be found in the online members bookings portal on the class name. Go to bit.ly/hogarthmemberlogin to login and book or find this individual access link.
In phase 1. the maximum number of participants in Studio 1 is 24 and in Studio 2, 12. Aqua classes will be capped to 8 and Group Cycle will be 11.
As Group Cycle is high intensity (with a greater risk of the aerosol effect), it will continue outdoors on the decking by the back tennis court until further notice. We can accommodate a maximum of 11 participants. We are building a temporary structure in the coming weeks, so these classes will be able to run rain or shine. Until completed, cycling will only take place when dry.
HIIT classes will be held outdoors on either the front or back tennis court in phase 1 reopening. View our timetable here to find out the exact class location.
Yes - for your safety, we won’t be supplying any mats in phase 1 of our reopening, other than a small supply of vinyl mats, which are easy to clean.
In Phase 1, all classes will be equipment free, so please bring your own if you would like to. This includes mats, yoga blocks and small free weights. We will provide towels as usual.
Our swimming pool has a UV filtration system as well as chroline chemical treatment that effectively targets and eliminates germs. In phase 1, we will have a maximum of 3 users in the pool at one time to further minimise risk.
The spa pool is limited to one user, or two from the same household. You must reserve your 30 minute spa pool session in advance. You can book online here.
Yes, as the pool is limited to 3 users at one time. You can book online here. If you need to register your online booking account, please note that the email address and postcode will likely be the one that you signed up to the club with.
3 people. You can book online here, these are available to book from 1 week in advance.
In phase 1 of re-opening, our steam room and saunas will not be open. We are following government guidelines that explicitly state they must not be used at this time.
No, Family Splash will be suspended until further notice due to the limited capacity.
We are following all Government and LTA guidelines, find the latest Play Safe guidelines here.
Yes, in the current guidelines the LTA have confirmed that doubles are safe. Each team will have to be from the same household to minimise close proximity to others.
Yes, please find our new Tennis Drills timetable here which will commence from 27th July. You can reserve your place with Reception as usual.
Not immediately when we reopen. We will be monitoring capacity over the first week or two, and will update members when are confident we can keep both members and guests safe in the club.
No, racquets and tennis balls will not be available to loan. Please bring them with you to your tennis booking.
Yes, our Airedale Bar is now open to use although water fountains are unavailable.
Sadly not in phase 1 of reopening. We are monitoring Squash England guidelines in conjunction with the specific conditionailioty of our court at The Hogarth and we do not feel confident we can safely open the court at this time. Please look out for further updates.
The Medispa now have their own entrance and exit to minimise contact with the rest of the club. The Medispa staff will be equipped with medical grade PPE for all appointments. They also have screens at the spa reception plus a sanitising station to use on arrival and exit. Bookings will be spaced out to ensure thorough cleaning in between clients.
The Hogarth Medispa have opened in several phases with beauty therapy services reopening most recently from Monday 13 July; strict safety precautions are being followed. In phase 1 of reopening, treatments from the neck down only are be available. This includes massages, nails, Coolsculpting, laser treatments and body waxing. New guidance published on 17 July, extends this, so that all close contact services can resume from 1 August, including any treatments on the face such as eyebrow threading or make-up application. We are working closely with the sector and public health experts to ensure this can be done as safely as possible and in line with COVID-19 Secure guidelines. Find their full list of treatments plus prices at www.thehogarthmedispa.co.uk.
Please email firstname.lastname@example.org or call 020 8747 4746 to book your appointment!
Not in Phase 2. Any vouchers for spa days will be extended by the number fo days they are not available for total fairness.
All therapists will be equipped with medical grade PPE and will be staggering appointments so thorough cleaning can be done in between clients. Instead of using the waiting area, clients will be met at the door and shown straight into the treatment room to avoid contact with others.
BAR AND RESTAURANT
We have redesigned our indoor and outdoor seating area to maximise social distancing and keep everyone safe. This includes brand new pods outdoors on the patio, with glass screens in between each table, so groups can gather safely. We encourage you to order and pay using our NEW DINES app. DOWNLOAD HERE! or you can order at the bar counter where the team and you are protected by a glass screen.
Yes. You can sit inside at one of our socially distanced tables, or in one of our brand new pods outdoors on the patio, with screens in between each table so groups can gather safely.
No, all payments will be by card only.
NEW MEMBERSHIP ENQUIRIES
COVID RELATED QUESTIONS
We will be continuously monitoring club usage and bringing in new members on a case by case basis. We will always put existing members first.
Yes, whilst the club has been closed, our maintenance team have been routinely performing statutory and regulatory inspections and testing, along with general maintenance repair and improvements, to ensure the standards are maintained ready for the club to fully reopen.
We understand and will fully comply with all government advice regarding this, supporting the government's track and trace system.
We understand fully and will fully comply with all government advice regarding how to proceed in such a scenario.
We will follow both the government and local authority advice if this happens and keep all of our members fully informed.